Privacy Policy

 

1. Consent

1.1 By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

1.2 You agree that all personal data shall be retained till such time required for the purpose of NavPankh or required under applicable law, whichever is later. Non-personal information will be retained indefinitely.

2. Information collection and Uses

2.1 Name, Email ID, Shipping and Billing Address, Phone Number – This data is collected directly from Users of the Website. This data is used to identify the User, deliver goods and services, identify “lookalike” customers and for security and fraud prevention.

2.2 Commercial Information – We do not collect payment card numbers and pins. Checkout happens through a third party portal of our payment gateway. We are provided details of the mode of payment and the bank used. We may use this information to provide targeted discounts and promotions and to analyze sources of traffic.

2.3 Internet and network activity like IP addresses and location – We collect this data automatically when you visit our Website. This data is used to analyse location based aggregate data and sources of traffic. We also use this data to provide goods or services and targeted promotions.

2.4 Communication data – We store all call records and whatsapp communication with Users. This is used for quality, training purposes and for safety and fraud prevention

2.5 Social Media reviews – We may chose to reshare customer reviews on facebook, instagram and other social media. We use this data to measure User engagement and for security and fraud prevention. We obtain this data directly when Users share our content, post with our products or tag us.

2.6 Other sources – We may use other sources to draw data to identify customers, delivery goods, customize and personalize advertisements, identify new customers and for security and fraud prevention.

2.7 Information update – From time to time we may ask you to update your contact & other information with us on the Website or through any other approved channels. This is to help keep you updated on services, any changes in the services and its enhancements. We will not be liable for any failure or default to notify you of any service, any change in service or its enhancement if you fail to update such Information in a timely manner.

3. Access to data

3.1 NavPankh collects your personal data to enable us, amongst other things, to provide the Website to the Users. We take all steps reasonably necessary to protect against the unauthorised access, use, alteration, disclosure or destruction of personal data of the Users.

4. Security

4.1 Data Sharing – NavPankh does not share User data with third parties in exchange for money. We transfer personal data to third parties in order to obtain their services (for example, for Facebook and Google Ads). We are always careful with User data and we intend to comply with all regional legislation.

4.2 Delete Account – If you desire the deletion of the Personal Information you’ve shared with us, you can achieve this by submitting a request to our Customer Support Team via email at sales.navpankh@gmail.com. It’s important to be aware that deleting specific Personal Information may result in the cancellation of your registration on the Website and the potential loss of access to certain features.
Note: Kindly include your complete name and the mobile number associated with your NavPankh profile in your communication.

4.3 Use of Cookies – NavPankh uses cookies to improve User experience and to increase Website load speeds. Users are advised to check their web browser setting if they do not want to share cookies. Some of the User tracking is done by Google and Facebook. You can refer to Google and Facebook’s privacy policy for reference.

4.4 External Links – Although NavPankh only includes verified links on the Website, NavPankh does not take guarantee for the quality of the links. Users are advised to exercise caution while clicking on any links. NavPankh cannot be held liable for any damage caused due to external links.

5. Review and Updates

5.1 We regularly review and update our Privacy Policy, and we request you to regularly review this Privacy Policy. It is also important that the information we hold about you is accurate and current. Please keep us informed if your information undergoes any change during your relationship with us. We are not responsible for any inaccurate information you provide to us, which may affect your experience when using the Website.

5.2 We may update or amend this Privacy Policy at any time, with or without advance notice. In the event there are significant changes in the way the Company treats the User’s information, the Company will display a notice on the Website.

6. Opt out rights:

6.1 In the event, you do not wish that your data to be used for the purposes mentioned herein or you wish to withdraw consent for use of your data please contact us at sales.navpankh@gmail.com. In such events, we may not be in a position to provide you any benefits or services. Also, in case you choose to not share your name and/or mobile number, your registration from the Website may be terminated.

7. Data Accuracy, Verification and Supplementation:

7.1 It is in User’s interest and it is NavPankh objective, to have accurate, current and complete data concerning Users and their account. We have strict procedures that our employees abide by to meet this objective. While some procedures are required by central, state or RBI regulations, we have implemented additional procedures to maintain accurate, correct and complete financial Information, including processes to update information and remove outdated information. If you believe that we have incorrect information about you or your accounts, please intimate us. We will correct any erroneous information as soon as possible.

8. Force Majeure:

8.1 Notwithstanding anything contained in this Policy or terms of use or other terms and condition on the Website or elsewhere, NavPankh shall not be held responsible for any loss, damage or misuse of your personal data, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

8.2 ‘Force Majeure Event’ shall mean any event that is beyond the reasonable control of NavPankh and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer, computer system or computer network, computer crashes, breach of security and encryption (provided beyond reasonable control of NavPankh), power or electricity failure or unavailability of adequate power or electricity.

8.3 While NavPankh will endeavour to take all reasonable and appropriate steps to keep secure any personal data which we hold about Users and prevent unauthorized access, Users acknowledge that the internet or computer networks are not fully secure and that NavPankh cannot provide any absolute assurance regarding the security of Users personal data.

9. Grievance Officer

9.1 If you have any compliant or grievances or concerns with respect to Website or this Privacy Policy, please inform such matters to the designated Grievance Officer as mentioned below in writing or through electronic mail:
Name: Neelima Tomar
Contact Details: Neelima.ic07@gmail.com

Designation: Owner

10. Governing Law and Jurisdiction

10.1 This Privacy Policy is governed by and operated in accordance with the laws of India. If any of the parties wish to seek legal recourse, the courts in Rawatbhata, India shall have exclusive jurisdiction over all matters arising pursuant to this Privacy Policy